Warranty & Returns
If you're not happy with your Wanderful purchase, just send it back for a refund within 30 days of the purchase date. Continue reading to learn how to initiate your return.
To be eligible for a full refund:
- Your item must be in the same condition that you received it, with no visible signs of use.
- Your order must be returned within 30 days of purchase date. Returns after 30 days will not be accepted.
- Items must be returned in their original packaging.
- If your order came in a set, all set pieces must be returned together.
Please note that any original shipping costs (International or Expedited shipping fees) are non-refundable.
International Shipments: Shipments rejected at customs due to customer request or refusal to pay duties are not considered to be a return. Voluntarily rejected shipments are subject to these terms.
How to return an order to The Wanderful
To initiate a return, please contact email@example.com and include your name, order number, and original order confirmation. We will let you know what the next steps are via email.
You are responsible for shipping the order back to The Wanderful unless the item is damaged or defective upon arrival.
You should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item and cannot issue a refund until we have received and inspected the package.
Upon receiving the item in the condition in which it was shipped, we will process a full refund to your original method of payment. We kindly ask for 10-15 business days upon receiving the order to process your return.
2-Year Workmanship Warranty
If any part of your Wanderful product seems to be defective or not working as intended within 2 years of your purchase, contact us at firstname.lastname@example.org. Whether it be with a refund, repair, or replacement of equal value, we'll get that sorted out for you. This warranty does not cover customer abuse, cosmetic damage, or fabric coatings.
How to make a warranty claim
Please contact email@example.com to make a warranty claim. Include your name and order number, original order confirmation, or a photo/scan of your original purchase receipt. Because we always try to take care of our customers, The Wanderful may still consider warranty claims that do not meet the above requirements. If you have an issue beyond the warranty period or don't have your original receipt, reach out to firstname.lastname@example.org with your issue and we will determine if we can still cover the issue under warranty.
Questions? Concerns? Feedback? We're always listening at email@example.com.