FAQs

Product

What makes your product different?

Throughout our Vanlife journey, we've put many other Window Covers to the test. While some of the covers on the market were good, none of them were great. And after waiting weeks for delivery of an expensive product, we were always left disappointed with our purchase. Light would often leak out around the cover, making privacy and stealth camping that much more difficult to achieve.

Our covers are machine-cut using a templated cutting die, meaning they will fit perfectly every time, allowing complete backout and privacy. They use premium materials, fold up nicely for storage, and can be installed in minutes. And lastly, they ship in a matter of days, not weeks. 

 

Which vans are your window covers designed for?

Currently, we're offering window covers for Mercedes Sprinter Vans from 2007-2018. Our current product line includes the following pieces:

  • Front Set: Windshield & Driver/Passenger doors
  • Crew Window: Behind drivers seat (suitable for 2007-2019+)
  • Sliding Door Window (suitable for 2007-2019+)
  • Vent Fan Cover
  • Rear Door Windows

We'll be adding more options in the near future. 

 

Do you accept custom orders for any vehicle?

No. Our window covers are pre-manufactured and currently designed for Mercedes Sprinter Vans. If you would like to suggest a certain window cover or van type, we'd love to hear from you at support@thewanderful.co

 

How do your covers fasten to my windows?

All window covers are magnetic (except for the Windshield Cover) using a combination of strong rare earth magnets. 

The Windshield Cover is held in place using your sun visors and is supported by internal Carbon Rods to prevent sagging. 

 

What if my van has custom wall paneling that doesn't leave the metal wall exposed?

No. Our Window Shades are magnetic and require exposed metal in order to stay in place. 

The Vent Cover sticks to the plastic vent frame using steel plates that are installed behind the frame (steel plates are included!). 

 

How and where do I store my Window Covers when I'm not using them?

Our Full 8-piece set as well as the Front Set (Windshield & Driver/Passenger doors) come with a free storage bag. All other window covers can be folded and stored at the top of the window so you don't have to find a spot for them while driving. 

For more storage ideas, check out this video.

 

Will you offer other colors in future?

Possibly! Currently, all of our Window Covers are made using black materials. They are sleek, beautiful, and go with everything!

 

What if my Window has a T-Vent?

The Sliding Door and Crew Window (behind drivers seat) covers have magnets that allow you to partially fold up the cover and access the vent opening.

 

 

Ordering

What forms of payment do you accept?

The Wanderful conveniently accepts payments through Paypal and any other major credit card. (Visa, Mastercard, Discover, American Express & JCB)

We're also partnered with a company called Sezzle which gives you the freedom to buy now and pay later—with no interest!

When you complete a purchase with Sezzle, The Wanderful will process your order as if you have just paid the entire price—but you will have only paid a fraction of the cost. Click here for more information about payment installments through Sezzle. 

 

 

Shipping

How can I track my order?

Once your order is shipped, you’ll get a confirmation email. Under the shipping method section, you’ll see the carrier & tracking number.

 

How much do you charge for shipping?

We offer free shipping on all orders to the contiguous United States, plus expedited options at an additional cost. International shipping options will be calculated at checkout. 

 

How fast do you ship?

We aim to get your order out within 24-48 hours (Monday-Friday). Please note that mail carriers are currently experiencing delays in shipping times. Click here for more information about estimated delivery times.

 

Where do you ship?

Currently, we ship to the 48 contiguous United States and Canada. We may increase our shipping locations in future. 

 

Are duties included with International Shipping?

Duties and taxes ARE NOT included with international shipping. Orders placed with international shipping are subject to these terms and conditions.

 

My package says delivered but I haven't received anything. What can I do?

Occasionally, a parcel will be marked as delivered by the shipping courier prematurely. If you received a delivery notice, only to find your parcel is nowhere to be seen, click here for more information. 

 

Can I pick up my order?

No. Orders can only be delivered to your door.

 

 

Returns & Warranty

What is your return policy?

The Wanderful offers a standard 30-day return policy from the date of order. Please review our return policy for more information.

 

Do you offer a warranty?

Yes we do. Click here to view full details on our Warranty Policy. 

 

Support

How can I contact you?

For questions, comments, feedback or suggestions, send an email to support@thewanderful.co. Please allow for 1-3 business days for a response. We'd love to hear from you!

 

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